Online Course Refund Policy

Students who register for a training course occasionally change their mind for one reason or another. Regardless of the reason, we believe there should be a definite refund policy for students who decide not to take the course. Refunds for online courses are only given under the following circumstances:

  • The student/user did not access any portion of the online course AND the student/user requests a refund, in writing via email within 15 days from the date of the registration (email notification sent). There will be no refunds for any online courses (or curricula) once a course has been accessed in any manner.

Please understand that with the enrollment and accessing of your online course, you have read and agree to the aforementioned refund policy.

Most of our courses are accessible to you forever once you purchase. However for those courses that are timed or have limited access, there are no extensions granted for such courses with expiration dates. If you do not complete your course by the end-date on your welcome letter, there will be additional fees for extended access.

If you have any questions about this policy please contact us.

Refunds

Once your return is sent, we will send you an email to notify you when it is received. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.